Cancellation and billing support

Cancel renewal

For Koodu web subscriptions sold through Paddle, open Settings > Manage Subscription > Open billing portal. You can cancel renewal at any time; you do not need to wait until the last day. Ordinary cancellation takes effect at the end of the current paid billing period, and paid access continues until then.

No further renewal payment is taken after the scheduled cancellation takes effect. Ordinary cancellation does not provide a refund for unused time. We do not offer a voluntary first-payment money-back guarantee for purchases under this policy.

Statutory rights and billing problems

Nothing in this policy limits applicable cooling-off or cancellation rights, or remedies for faulty or misdescribed services. You may be entitled to a refund, price reduction or another remedy under applicable law. Starting to use Koodu does not by itself waive those rights.

Contact support about duplicate or incorrect charges, service problems or an applicable cancellation right. We will review the circumstances and correct errors or provide refunds where due. The policy and any guarantee given when an earlier purchase was made will still be honoured.

Deleting your account does not remove an eligible claim. You can contact us without signing in. Web subscriptions are sold by Paddle. Its buyer terms and refund policy also apply, including applicable withdrawal rights and any greater protection they provide. Native companion apps do not sell subscriptions.

Contact and review

You can request billing help or a refund directly from Paddle at https://paddle.net or through the link in your receipt. Paddle’s policy is at https://www.paddle.com/legal/refund-policy. You can also use the form below or email Koodu support with your billing email, payment date, amount and reason. A receipt reference is helpful. Never send full card details, security codes, passwords or bank statements. Support will verify the payment and your authority to discuss it.

Sending a support message does not cancel renewal or approve a refund. Cancel renewal separately through Manage Subscription while a billing issue is reviewed. Approved refunds go to the original payment method; timing depends on the payment provider and bank. Applicable legal deadlines take precedence over our review process.